Contact us
Should you wish to make contact with us, please contact the relevant department. Please read through all the options to make sure you select the right department; this will avoid any unnecessary delays.
Our postal address is, Lancaster Insurance Services, Lancaster House, Meadow Lane, St. Ives, Cambridgeshire, PE27 4ZB
Holiday Opening Hours:
- 23rd Dec: Business as usual
- Christmas Eve: 9am to 1pm
- Christmas Day: CLOSED
- Boxing Day: CLOSED
- 27th Dec: Business as usual
- 28th Dec: Business as usual
- 29th Dec: CLOSED
- 30th Dec: Business as usual
- 31st Dec: 9am to 1pm
- 1st Jan: CLOSED
- 2nd Jan: Business as usual
Department: |
Why Contact Them? |
Ways to contact: |
Opening Hours: |
Claims |
If you would like to report any accident, incident or claim. Or would like an update on the progress of your claim, then our team will be able to help. |
Call us – 01480 484802 |
Notification of an incident: 24/7, 365 days of the year
Claim Updates: Mon-Fri: 09:00-17:00 (in most cases) |
Sales |
Got a new purchase, or shopping around for a better benefit or price? Contact this team for a quote. |
Call us – 01480 484826 Email us – sales@lancasterinsurance.co.uk |
Mon-Fri: 08:30-19:30 Sat: 08:30-16:00 |
Renewals |
If you have received your renewal invite and would like to discuss it in further detail, then this team can help you. |
Call us – 01480 484856 Email us – renewals@lancasterinsurance.co.uk Live Chat – if you would prefer to talk to us via our web chat facility. Open Mon-Fri, 10:00-16:00 & Sat 10:00-12:30. |
Mon-Fri: 08:30-19:30 Sat: 08:30-16:00 |
Service |
Existing policy, then this team can help. Whether you want to adjust/change or cancel a policy, or if you want some information or help about an existing policy. Then this team are here to help. **Call queues can be experienced during peak times. Consider if our web chat facility can help you today? |
Call us – 01480 484806 Email us – customerservice@lancasterinsurance.co.uk Document portal - Online Customer Portal if you have registered to use our document portal, please upload or download your documents here. Live Chat – if you would prefer to talk to us via our web chat facility. Open Mon-Fri, 10:00-16:00 & Sat 10:00-12:30. |
Mon-Fri: 08:30-18:00 Sat: 08:30-13:00 |
Agreed Valuations |
If you have purchased an Agreed Valuation and would like help with it or discuss it further, then this team can help. |
Call us – 01480 484806 Email us – agvals@lancasterinsurance.co.uk Live Chat – if you would prefer to talk to us via our web chat facility. Open Mon-Fri, 10:00-16:00 & Sat 10:00-12:30. |
Mon-Fri: 08:30-18:00 Sat: 08:30-13:00 |
Multi-Vehicle |
If you are looking to insure more than one car on one policy, or, already have a multi-vehicle policy and want to adjust/query it, then this team can help. |
Call us – 01480 220150 Email us – LIS.Multi-Vehicle@lancasterinsurance.co.uk |
Mon-Fri: 08:30-17:30 Sat: CLOSED |
You may have purchased optional additional products that run alongside your vehicle insurance. Contact details for the providers are below. Please ensure that your cover is valid before contacting them. If you are not covered, you may be charged for the service provided. If you are in doubt, then contact us via our web chat facility or by using the contact details noted above for our Service team.
Optional Extra Product: |
Contact Details: |
Uninsured Loss Recovery & Legal Advice Line. Policy Start Dates Before the 28th June 2024: |
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Uninsured Loss Recovery & Legal Advice Line. Policy Start Dates 28th June 2024 Onwards: |
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If you have purchased breakdown cover we would urge you to ensure you are contacting the correct team for assistance. Please refer to your policy documents or contact us if you are in doubt. If you have registered to our Document Portal, you can check your documents here. |
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Breakdown Policy Started Before 28th June 2024: |
Basic: 01904 809895 UK Recovery: 01904 809896 UK & European: 01904 809896 From Europe please call: 00 44 1206 714 384 |
Horsebox Breakdown Policy Started Before 28th June 2024: |
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Breakdown (Car & Horsebox) Start Dates 28th June 2024 onwards |
0330 159 8581 |
Key Cover |
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Personal Accident Cover |
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Car Hire Cover |
01480 484802 – who will notify Auxillis Services who will contact you to ensure you are eligible for the supply of a courtesy car. |
Salvage Retention |
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Excess Protection Cover |
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