Contact us

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Should you wish to make contact with us, please contact the relevant department. Please read through all the options to make sure you select the right department; this will avoid any unnecessary delays.

Our postal address is, Lancaster Insurance Services, Lancaster House, Meadow Lane, St. Ives, Cambridgeshire, PE27 4ZB

Please select a department below to view contact options and more information:

For optional extras contact information please click here, alternatively scroll to the bottom of this page.

Department: Claims

Why Contact Them?

If you would like to report any accident, incident or claim. Or would like an update on the progress of your claim, then our team will be able to help.

Ways to contact:

  • Call us – 01480 484802

Opening Hours:

  • Notification of an incident: 24/7, 365 days of the year
  • Claim Updates:Mon-Fri: 09:00-17:00 (in most cases)

Department: Sales

Got a new purchase, or shopping around for a better benefit or price? Contact this team for a quote.

Ways to contact:

Opening Hours:

  • Mon-Fri: 08:30-19:30
  • Sat: 08:30-16:00

Department: Renewals

If you have received your renewal invite and would like to discuss it in further detail, then this team can help you. 

Ways to contact:

Opening Hours:

  • Mon-Fri: 08:30-19:30
  • Sat: 08:30-16:00

Department: Service

Existing policy, then this team can help. Whether you want to adjust/change or cancel a policy, or if you want some information or help about an existing policy. Then this team are here to help.

**Call queues can be experienced during peak times. Consider if our web chat facility can help you today?

Ways to contact:

Opening Hours:

  • Mon-Fri: 08:30-18:00
  • Sat: 08:30-13:00

Department: Agreed Valuations

If you have purchased an Agreed Valuation and would like help with it or discuss it further, then this team can help.

Ways to contact:

Opening Hours:

  • Mon-Fri: 08:30-18:00
  • Sat: 08:30-13:00

Department: Multi-Vehicle

If you are looking to insure more than one car on one policy, or, already have a multi-vehicle policy and want to adjust/query it, then this team can help.

Ways to contact:

Opening Hours:

  • Mon-Fri: 08:30-17:30
  • Sat: CLOSED

You may have purchased optional additional products that run alongside your vehicle insurance. Contact details for the providers are below. Please ensure that your cover is valid before contacting them. If you are not covered, you may be charged for the service provided. If you are in doubt, then contact us via our web chat facility or by using the contact details noted above for our Service team.

Please find the optional extra products and their corresponding contact details below:

If you have purchased breakdown cover we would urge you to ensure you are contacting the correct team for assistance. Please refer to your policy documents or contact us if you are in doubt.

If you have registered to our Document Portal, you can check your documents here. 

who will notify Auxillis Services who will contact you to ensure you are eligible for the supply of a courtesy car.